Q: How does the shopping cart work? How do I make a purchase?
A: Select the “add to basket” button on each item you would like to purchase. You can continue to shop additional items the same way. At any time, you may check the status of your shopping cart by clicking on the “view cart” icon in the orange bar at the top of the site screen. Here you can remove or change quantities for any of the items in your cart. When you have finished shopping, click on the checkout icon (also in the orange bar at the top of the screen). The checkout screen starts the secure checkout process. You can verify security by pointing to the COMODO logo in the bottom right corner of the screen with your mouse or pointer.
Special note: Our shopping cart works great with Internet Explorer and Mozilla as well as other popular web browsers, but as of now, the shopping cart (Miva Merchant) does NOT support Safari (yet) !
Q: How much will shipping cost?
A: Once you are at the checkout screen, you may put your address(s) in the appropriate fields, and then click “continue” at the bottom of the screen. The shipping calculator must have your address and items in the cart in order to accurately calculate the shipping cost. If you already have created an account previously, once at the checkout screen you may log in and the bill to / ship to fields will automatically fill in. After you have selected the “continue” icon at the bottom of the checkout screen, the next screen will prompt you to select a shipping option. The pull down menu “ship via” will show you the cost of various options based on your address (US and International).
Special Note: Ground delivery is for business addresses. Home Delivery is for residential deliveries (including home offices). Second Day Air, and Overnight Express services both business and residential addresses. You should choose ground only if you are shipping to a commercial/industrial business address. You should choose home delivery if you are shipping to a home/residential address (including home offices). Choosing ground for a residential address may delay your delivery. Likewise, choosing home delivery for a business address may also delay your delivery. Both Ground and Home Delivery have the same transit delivery time (neither is faster than the other). It just distinguishes business addresses from home addresses.
Q: Do you accept purchase orders?
A: Yes! Just fax your completed purchase order to 919-362-3784 – Include the ship to address, bill to address, contact name, phone, email and any special instructions. We will confirm receipt, and ship your order once your account has been established (usually within 1 or 2 business days).
Q: Do you take phone orders?
A: Yes! Call our toll free number- 866-697-7334 Monday through Friday, 9am – 5pm eastern standard time. Please be advised, manually processing orders takes extra time. The online shopping cart is quite efficient and we have a seamless process for processing orders that come through the cart. Typically we are able to ship online orders within 24 hours of receipt (sometimes the same day)! Phone orders are processed manually, and may take 2-3 days to ship. Of course, if you place your order via phone with overnight shipping directions, we do our best to get your order shipped right away.
Q: Why is shipping so expensive?
A: We use the shipping calculators provided by the couriers (FedEx, UPS and USPS). Shipping is based on your shipping address and the weight of the package. Ground shipping to commercial/business addresses is usually the least expensive. Residential home delivery includes residential surcharges and must be used for domestic residential addresses. If you have an option to ship to your office or place of business, as long as it is a commercial address and you choose ground it should be less expensive. Just make sure your bill to address is the same address where your credit card statements are sent. Once you have placed your items in the cart, and started the checkout process, you can see the shipping cost during checkout, after you enter your ship to address. Please note, choosing ground for a residential address will delay your delivery.
Q: When will I receive my order?
A: We are located on the East Coast (North Carolina), USA. See the transit map below for the domestic ground and home delivery transit times for FedEx. Locate your state and color code. There are no pickups on weekends. Home Delivery delivers Tuesday through Saturday (no Sunday or Monday). Ground or business delivers Monday through Friday.
International shipments sent USPS Priority International in general take 6-10 business days, and USPS Express Mail International takes 3-5 business days according to the postal service. Some international shipments will take slightly longer if the package is held at customs (we have no control over customs). In addition, if you are outside the lower 48 USA, (Alaska, Hawaii, Puerto Rico, Virgin Islands or a military address ( APO/FPO) we can accommodate the shipping via USPS Priority mail (a partial refund will be made if the shopping cart automatically charges air/express to Alaska, Hawaii, etc.)
Map of Transit Times in business days for Ground (Mon-Fri) and Home Delivery (Tues – Sat) service:
FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped via Ground on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
Q: Can you ship using our UPS account?
A: Yes! We can ship your purchase using your FEDEX account, UPS Account or DHL Account. You will need to enter your courier account number in the NOTE box during check out. You may use promo code MYSHIPACCT which will allow you to purchase without a shipping charge. Please note any special instructions (i.e. ground, 3 day, 2 day, or overnight) desired, otherwise we will ship via ground. If no account number is given, then we will not ship your package.
Q: Do you sell wholesale?
A: Yes, we do offer wholesale discounts. Like most wholesalers, discounts are based on volume orders. If you are a safety equipment distributor or other type of retailer and would like to place a volume order ($1000 or more) call our toll free number (1-866-697-7334) and request a wholesale account application. Leave your fax number and we will fax you back the application within one to two days.
Q: Do you ship to military addresses?
A: Yes! In general, we ship to most military addresses via USPS Priority Mail (APO/FPO).
Q: Do you ship Internationally?
A: Yes! We ship via US Postal Service, to most international destinations. You will see your shipping options once you place your items in the cart, and start to go through the checkout process. After entering your bill to and ship to addresses, the next screen should show you your options (USPS Priority International, and USPS Express International). All prices on the website are in US Dollars. We accept most credit cards as well as Paypal for international payments.
Q: Does all of the safety equipment meet international standards?
A: No! All of the safety equipment offered meets US standards (ANSI) as specified in each item description. Safety standards for equipment manufacturing vary from country to country. Each country has different standards and different organizations promoting these standards so it would be impossible for everything to meet standards for every country. Some equipment is tested to meet other standards and if that is the case, the item description states exactly what standards the product meets. If the item description does not mention your country standards it is because the manufacturer does not certify it for other countries. The item description will state what certifications it meets per the manufacturer statements.
Q: Does Charm and Hammer manufacture the equipment?
A: No! We are not manufacturers. There are many manufacturers already making exceptional quality safety gear for women. Charm and Hammer provides instant access to these products worldwide. We stock everything we sell!
Q: What organizations do you offer discounts for?
A: We offer various discounts to members of NAWIC, Habitat volunteers, Robotics (Lego League) clubs, DC GoodWill, Snow Farm workshop participants, Solar Energy International Workshop Participants and Women Work! Discounts are offered via a promotional code that can be used online during the checkout process. If you don’t know the discount code, you will need to contact your organization for the code. We cannot give out the codes as we have no way of determining your member status with these organizations. You may be able to find the codes by checking your organization publication or website.
In general, we seek to offer discounts to organizations that provide educational opportunities to women and students. We have contacted many trade organizations but are not always successful in getting them to take advantage of our discount program! If you are involved in an organization that provides education and or training for women or students, and would like us to set up a discount (it is free of course!), please send us a request via mail, and a brochure about the organization and its educational programs offered! We will contact you to let you know the code once it is established.
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Updated August 2008
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